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Refund Policy

Thank you for your purchase. We hope you are happy with your purchase if not please see our return policy below.

Return & Refund Policy
At Solacely, we take great care in delivering our products to you with love and attention. However, if you receive an item that is broken or damaged, we are here to assist you.

Refund Policy
Refunds are only applicable if the product is received in a broken or damaged condition.
Please contact our customer support within 30 days of receiving your order to initiate the process.

Return Guidelines
Returns can be made within 30 days of purchase.
Customers will need to bear the cost of return shipping due to international cross-border logistics.
Returned items must be in their original packaging with proof of purchase.

How to Request a Return or Refund
Email us at support@solacely.co with your order details and images of the damaged product.
Our team will review your request and guide you through the next steps.
Once the return is approved and received, refunds will be processed to your original payment method.

We appreciate your understanding and patience as we aim to provide a smooth and mindful shopping experience.

Return Process
Please email us to initiate a return at support@solacely.co
After receiving a confirmation, please send the item securely in its original packaging to the following address:

Solacely Co
E-72, Vistara Township, A.B. Bypass Road,
Near Eva Public School,
Indore (M.P.)
452010
Contact : +91 9993437418

EXCEPTIONS
The following items cannot be returned:
Used items
Items without tag
Sale items with more than 30% cannot be returned.

QUESTIONS
If you have any questions concerning our return policy, please get in touch with us at: support@solacely.co

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