Shipping Policy

Shipping Policy

At Solacely, we are committed to delivering your orders with care and efficiency. Please take a moment to read our shipping guidelines below:

Order Processing Time

• All standard orders are shipped within 2-3 working days.
• For custom or personalized orders, processing times may vary depending on the product. If additional time is required, we will notify you accordingly.

Shipping Method

• Most of our international orders are shipped via Indian Speed Post, ensuring reliable and secure delivery across the globe.

Shipping Charges

• Free International Shipping is available on all orders over US $125.

Customs, Import Duties & Taxes

• Please Note: Each country has its own import tax and duty laws, which may incur additional fees upon delivery.
• Customers are responsible for checking their country’s import regulations and purchase limits before placing an order.
• These additional charges are not covered by us and will need to be paid by the recipient upon delivery.

Delivery Timelines

• Delivery times may vary depending on your location and customs processing. International orders typically take 10-20 business days to arrive after dispatch.
• Delays caused by customs clearance or unforeseen circumstances are beyond our control, but we will assist you in tracking your package wherever possible.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor your delivery progress.

For any questions regarding shipping, feel free to reach out to us at support@solacely.co

We appreciate your patience and understanding as we ensure your order reaches you safely and with care.

Cancellation Policy: 
If the order is cancelled before dispatch of the order, a full refund will be given. If the order is dispatched, the courier charges will be deducted from the Payment made.